CLICK & COLLECT

BONIIK provides a convenient Click & Collect service at BONIIK HILTON FLAGSHIP STORE (1 / 488 George Street, Hilton Sydney, NSW 2000). To place a Click and Collect order, follow these steps:

1. During checkout, select “Pick up” as the delivery method.
2. Proceed to payment.
3. You will receive a confirmation email with your order details, once you have completed steps 1 & 2

Once your order is ready for collection, you will be notified via email with clear pickup details.
Please ensure you have the following documents available upon pickup:

1. Order confirmation email
2. Photo ID (name must match with the person who placed the order)
3. Credit/debit card used for placing your order

*If someone else is collecting your Click & Collect order on your behalf, please email their name and phone number to customerservice@boniik.com.au to ensure a smooth Click & Collect process.

Please note that your order will be processed within 24-48 hours of receiving the order on weekdays. Orders placed on Thursday have a cut-off time of 5:00pm for a Friday pick-up. Orders placed on weekends and on Australian public holidays will not be processed until the following weekday.

In the rare occasion your order includes items not available at the pick-up location, processing may take longer (depending on stock levels). You will be notified via email with an option to ship to your address.

BONIIK strives to provide the best customer service, for any enquiries you may have regarding your order please email our customer service team at customerservice@boniik.com.au with your name and order number.