Don’t worry! We are happy to provide you with exchange or store credit for items you purchased from us. Please note, the products must still be in their original, unused and saleable condition. Our team will assess each individual product returned before providing you with exchange or store credit. Simply send us an email at
customerservice@boniik.com.au
within 30 days of your order date for online purchase, and 15 days from your date of purchase for in-store purchases.
SALE & PROMOTIONAL items DO NOT fall under our returns policy with change of mind, due to the safety and hygiene of our customers.
For the safety and hygiene of our customers we DO NOT ACCEPT returns or exchanges for products including, but not limited to false eyelashes, nail art, accessories, beauty tools.
If you have changed your mind about your purchase BEFORE your order is dispatched, you may be eligible for a full refund. Please email us as soon as possible at
customerservice@boniik.com.au