FAQ

Don’t worry! We are happy to provide you with exchange or store credit for items you purchased from us. Please note, the products must still be in their original, unused and saleable condition. Our team will assess each individual product returned before providing you with exchange or store credit. Simply send us an email at
customerservice@boniik.com.au
within 30 days of your order date for online purchase, and 15 days from your date of purchase for in-store purchases.

SALE & PROMOTIONAL items DO NOT fall under our returns policy with change of mind, due to the safety and hygiene of our customers.

For the safety and hygiene of our customers we DO NOT ACCEPT returns or exchanges for products including, but not limited to false eyelashes, nail art, accessories, beauty tools.

If you have changed your mind about your purchase BEFORE your order is dispatched, you may be eligible for a full refund. Please email us as soon as possible at
customerservice@boniik.com.au

We aim to always have your favorite products in stock. However, from time to time we may sell out. In the event that your item is out of stock, we will send you a notification email and provide you with options for replacement products or a refund of the out of stock item.

If you wish to be notified when the products are back in stock, simply press the ‘Notify Me When Available’ button located in the product page. Once you do this, you will be the first to know when the item is back in stock!

If your order is lost or damaged during transit, please send us an email at
customerservice@boniik.com.au.

Please understand that once the product is dispatched, we have no control over the parcel as AUPOST is the one that needs to take the responsibility. However, we will always do our best by extending our customer service, to make sure our customers are not in a disadvantaged position from any of these situations.

Coupon codes must be applied at checkout. Please note, only ONE coupon code will be valid per transaction.

For more information, please refer to our terms and conditions here.

1. Valid for members only. Sign up here to become our member!
2. Promotion/Sale items purchased during the sale are not exchangeable or refundable.
3. No loyalty points, credit note, or promotional voucher can be used during this period.
4. Gift cards can be purchased with full price only - Gift cards can be used for promotional and sale items.
5. No loyalty points will be earned with any promotional items or sales
6. Not in conjunction with other offers or promotions.

You can choose any of the following payment methods at checkout to complete your order:

• Credit Card (Visa/Master Card)
• PayPal
• Afterpay

If you are placing a phone order with us, an invoice will be sent to your nominated email address and you can select from any of the above payment methods to complete your order.

At BONIIK, your security while shopping with us online is our top priority.

As such, we have taken all reasonable measures to ensure a secure, streamlined online purchase environment so that all your personal and payment details are kept safe at all times.

Please see our Privacy Policy for more details

BONIIK is compatible on most mobile devices and browsers. We suggest restarting your browser, clearing cache and browsing data before logging back into https://boniik.com.au

If you are still facing problems, please send a screenshot of the error to customerservice@boniik.com.au and we will be able to assist you further.

Please check if:
• Voucher or coupon code has expired
• Voucher or coupon code is for one time use only
• Voucher or coupon code is not valid for sale items
• Only 1 voucher or coupon code valid per order
• You are using the email address in which the voucher or coupon code is linked to
• You have used a non-participating credit card or payment method for the coupon discount
• Voucher or coupon is not valid with any other promotions, discounts or loyalty rewards redemption

If you are still experiencing problems, please send us an
email at customerservice@boniik.com.au

Please refer to our Shipping Policy page for details relating to shipping costs.

Please refer to our Shipping Policy page for details relating to shipping costs.

Yes we offer international shipping. Please refer to our Shipping Policy page for details relating to international shipping costs.

Yes, click and collect is available! Your order will usually be ready within 24 hours after placing an order (subject to item availability). Once your order is ready for collection, we will send you a ‘Ready for Collection’ email to let you know when to head to our store to collect it! Please note that you will need to wait for our Ready for Collection email before visiting us to avoid disappointment.

Please ensure that you have a copy of your ‘Ready for Collection’ email or in the form of a copy on your mobile, as well as Photo Identification. BONIIK staff members have the right to refuse handing your items to you if you do not have proof of identification with you.

If you have forgotten your password, please press the ‘Forgot Password?’ button to reset your account password. You will then be asked to enter your name and the email address used to set up your account, and a link to reset your password will be sent to you. If you still cannot reset your password, please send an email to customerservice@boniik.com.au

If you know you have an OFFLINE or STORE membership with us but cannot login, please ‘Create an Account’ online. Don’t worry, your accumulated membership points/credits will be transferred in the system.

Please refer to our BONIIK Beauties Loyalty Program FAQ (below) for more information. Alternatively, please send us an email at customerservice@boniik.com.au

You may unsubscribe from our emails by pressing the ‘Unsubscribe’ button found at the bottom of the e-newsletter.

If you are unable to unsubscribe, please ensure that you are
unsubscribing from the email address that is linked to your account with us. Alternatively, please send us an email at customerservice@boniik.com.au

This gift is only received once you reach a tier. It can only be used once on full priced items.

Please refer to BONIIK Beauties Terms and Conditions here.

You can update your birthday details here: https://boniik.com.au/pages/update-your-birthday

*Birthday registration needs to be done at least 2 weeks before actual birthday to receive a gift.

In-store: You will receive a review request email 7 days after you have made a purchase in store

Online: You will receive your review request email 7 days after your order has been shipped.

Once you leave a review via your email, a coupon code will be sent to your email.

You can do this once you have logged into your account online by going to the

Rewards dashboard -> Earn Points.

For customers who signed up in store, you will need to create an account using the same email address you registered with us In-Store in order to refer a friend: https://boniik.com.au/account/register.

Your Friend will get 5% when you refer them and when they sign up. Once they have made their purchase, you will receive a 10% coupon code in your dashboard.

While the amount of product absorbed into the skin can be considered negligible, we urge that you speak to your doctor or dermatologist if you have any concerns.