You will receive an another email from us once your order has been shipped.

Once your order is shipped, you will receive a confirmation email from boniik.com.au, containing your tracking number. You can easily monitor the progress of your order through our trusted partner couriers.

Yes we do! Simply put your designated PO Box or Parcel Locker in the ‘Shipping Address’ section.

Please contact our Customer Service Team as soon as possible by sending an email to
customerservice@boniik.com.au
We are able to make changes to delivery addresses as long as you contact us BEFORE your order is shipped out.

In the event that you wish to make changes to your address after your order has been shipped out, please also contact us at customerservice@boniik.com.au
so that we can endeavor to find a solution for you.

However, once the parcel has left our warehouse, it will be difficult to redirect the parcel to a different address. As such, kindly recheck and confirm that the right address has been entered before placing the order.

Orders that are returned to us due to address errors and need to be sent back to the intended recipient will incur an administrative fee of $15.

Yes! You can do this by creating separate orders, each with their own delivery address and name of recipient.

If you have received an item that you did not order or have any missing items from your order, please take a photo of the items you have received and send an email to
customerservice@boniik.com.au with your name, order number and details of items you received instead or did not receive.

If you have received an item that is faulty or defective (eg broken pump, missing spring, etc), please send us an email at
customerservice@boniik.com.au with the details and photos.

Don’t worry! We are happy to provide you with exchange or store credit for items you purchased from us. Please note, the products must still be in their original, unused and saleable condition. Our team will assess each individual product returned before providing you with exchange or store credit. Simply send us an email at
customerservice@boniik.com.au
within 30 days of your date of purchase.

SALE & PROMOTIONAL items DO NOT fall under our returns policy with change of mind, due to the safety and hygiene of our customers.

For the safety and hygiene of our customers we DO NOT ACCEPT returns for products including, but not limited to false eyelashes, nail art, accessories, beauty tools, lip makeup and lip care products.

If you have changed your mind about your purchase BEFORE your order is dispatched, you may be eligible for a full refund. Please email us as soon as possible at
customerservice@boniik.com.au

We aim to always have your favorite products in stock. However, from time to time we may sell out. In the event that your item is out of stock, we will send you a notification email and provide you with options for replacement products or a refund of the out of stock item.

If you wish to be notified when the products are back in stock, simply press the ‘Notify Me When Available’ button located in the product page. Once you do this, you will be the first to know when the item is back in stock!

If your order is lost or damaged during transit, please send us an email at
customerservice@boniik.com.au.

Please understand that once the product is dispatched, we have no control over the parcel as AUPOST is the one that needs to take the responsibility. However, we will always do our best by extending our customer service, to make sure our customers are not in a disadvantaged position from any of these situations.

Coupon codes must be applied at checkout. Please note, only ONE coupon code will be valid per transaction.

For more information, please refer to our terms and conditions here.

• Valid for members only. Sign up here to become our member!
• Promotion/Sale items purchased during the sale are not exchangeable or refundable.
• No loyalty points, credit note, or promotional voucher can be used during this period.
• Gift cards can be purchased with full price only - Gift cards can be used for promotional and sale items.
• No loyalty points will be earned with any promotional items or sales
• Not in conjunction with other offers or promotions.

Please refer to our Shipping Policy page for details relating to shipping costs.

Please refer to our Shipping Policy page for details relating to shipping costs.

Yes we offer international shipping. Please refer to our Shipping Policy page for details relating to international shipping costs.

Yes, click and collect is available! Your order will usually be ready within 24 hours after placing an order (subject to item availability). Once your order is ready for collection, we will send you a ‘Ready for Collection’ email to let you know when to head to our store to collect it! Please note that you will need to wait for our Ready for Collection email before visiting us to avoid disappointment.

Please ensure that you have a copy of your ‘Ready for Collection’ email or in the form of a copy on your mobile, as well as Photo Identification. BONIIK staff members have the right to refuse handing your items to you if you do not have proof of identification with you.

You can choose any of the following payment methods at checkout to complete your order:

• Credit Card (Visa/Master Card)
• PayPal
• Afterpay
• ZipPay

If you are placing a phone order with us, an invoice will be sent to your nominated email address and you can select from any of the above payment methods to complete your order.

At BONIIK, your security while shopping with us online is our top priority.

As such, we have taken all reasonable measures to ensure a secure, streamlined online purchase environment so that all your personal and payment details are kept safe at all times.

Please see our Privacy Policy for more details.

BONIIK is compatible on most mobile devices and browsers. We suggest restarting your browser, clearing cache and browsing data before logging back intohttps://boniik.com.auIf you are still facing problems, please send a screenshot of the error to customerservice@boniik.com.au and we will be able to assist you further.

Please check if:
• Voucher, Gift Card or coupon code has expired
• Voucher, Gift Card or coupon code is for one time use only
• Voucher or coupon code is not valid for sale items
• Only 1 Voucher, Gift Card or coupon code valid per order
• You are using the email address in which the Voucher, Gift Card or coupon code is linked to
• You have used a non-participating credit card or payment method for the discount
• Voucher, Gift Card or coupon is not valid with any other promotions, discounts or loyalty rewards redemption

If you are still experiencing problems, please send us an
email at customerservice@boniik.com.au

If you have forgotten your password, please press the ‘Forgot Password?’ button to reset your account password. You will then be asked to enter your name and the email address used to set up your account, and a link to reset your password will be sent to you. If you still cannot reset your password, please send an email to customerservice@boniik.com.au

If you know you have an OFFLINE or STORE membership with us but cannot login, please ‘Create an Account’ online. Don’t worry, your accumulated membership points/credits will be transferred in the system.

Please refer to our BONIIK Beauties Loyalty Program FAQ (below) for more information. Alternatively, please send us an email at customerservice@boniik.com.au

You may unsubscribe from our emails by pressing the ‘Unsubscribe’ button found at the bottom of the e-newsletter.

If you are unable to unsubscribe, please ensure that you are
unsubscribing from the email address that is linked to your account with us. Alternatively, please send us an email at customerservice@boniik.com.au

BONIIK Beauties is our loyalty program where you get rewarded whenever you shop your favourite Korean beauty products with us! You are also able to access different perks and benefits of becoming part of this program such as early access to special promotions, new product launches, sneak peeks and many more!

Yes! BONIIK Beauties is open to all our customers! Simply sign up here: https://boniik.com.au/account/register.

For customers who signed up in store, you will need to create an account using the same email address you registered with us In-Store to sync your account here: https://boniik.com.au/account/register.

Yes. For customers who signed up in store, you will need to register
a new account online using the same email address you registered with us
In-Store to sync your account. You can register online here: https://boniik.com.au/account/register.

Once you have logged in, you will be able to see your points from your loyalty dashboard.

No. Once you have created the account online, you do not need to sign up again In-store.

We have now synced our in-store and online points! Any previous loyalty points that you accumulated when shopping in-store has been converted to match our new rewards points.

Eg: If you have $5 loyalty amount, you now have 250 points in your account.

$5 x 50 points= 250 points

For further infomation, please visit BONIIK Beauties Loyalty Rewards Program

Please email us with the following details with

Email title: MY ACCOUNT IS MISSING
First name:
Last name:
Email Address:
Phone Number:

to customerservice@boniik.com.au

We will try our best to investigate what happened to your account.

BONIIK Beauties allow you to earn 1 point for every $1 spent on full-priced items. Sale and promotional items will not accumulate points.

As you move up the tiers, you will be able to earn points faster with every purchase.
For every $1 spent, you can get:

- Bronze: 1 point
- Silver: 1.5 points
- Gold: 2 points

You can also access all other rewards such as our birthday, promotions and sales.

Once you have reached a minimum of 250 points, you will be able to redeem your points in-stores or online.

250 Points = $5 off
400 Points = $10 off
700 Points = $20 off

*Points cannot be used in conjunction with any other offers or promotions.

Yes. Your points will expire 365 days after they are earned. You will receive an email from BONIIK one month before your points expire as a reminder for you to spend your points.

BONIIK Beauty tiers are based on your annual spending in Australian Dollars.

• Bronze: $0-$399.99
• Silver: $400-$1499.99
• Gold: $1500 and above

You will automatically move up a tier when your total annual spend reaches the minimum requirement. Plus, you will be able to redeem a special one-time 15% off code for new Silver members and 20% off code for new Gold members.

You will only be able to check your tier online in the Rewards dashboard when you sign in online.

For customers who signed up in store, you will need to register
a new account online using the same email address you registered with us
In-Store to sync your account and view your tier. You can register online here: https://boniik.com.au/account/register.

Your points should be updated almost immediately. If not, kindly wait for 24 hours. If it is still not showing after 24 hours, please send an email to customservice@boniik.com.au and we will be able to provide you with assistance.

Please send an email tocustomerservice@boniik.com.au with your name, order number and best contact details for us to look into the issue for you.

This gift is only received once you reach a tier. It can only be used once on full priced items.

Please refer toBONIIK Beauties Terms and Conditionshere.

You can update your birthday details here: https://boniik.com.au/pages/update-your-birthday

*Birthday registration needs to be done at least 2 weeks before actual birthday to receive a gift.

In-store: You will receive a review request email 7 days after you have made a purchase in store

Online: You will receive your review request email 7 days after your order has been shipped.

Once you leave a review via your email, a coupon code will be sent to your email.

You can do this once you have logged into your account online by going to the

Rewards dashboard -> Earn Points.

For customers who signed up in store, you will need to create an account using the same email address you registered with us In-Store in order to refer a friend: https://boniik.com.au/account/register.

Your Friend will get 5% when you refer them and when they sign up. Once they have made their purchase, you will receive a 10% coupon code in your dashboard.

Some of our products use airless pump technology, where it uses a vacuum system to dispense the product while maintaining freshness. This way, it seals out air and contaminants from entering the container, ensuring that your products are stable and effective. If it is your first time using products with airless pumps, it is recommended to tap the bottom of the bottle on a flat, hard surface a few times to loosen the disc at the bottom which pushes the products upwards.

While the amount of product absorbed into the skin can be considered negligible, we urge that you speak to your doctor or dermatologist if you have any concerns.