You will receive another email from us once your order has been shipped, along with Australia Post tracking information.

Once your order is shipped you will receive a confirmation email from boniik.com.au which will include your tracking number. You can track the progress of your order through Australia Post with this tracking number from the order confirmation email.

Yes we do! Simply put your designated PO Box or Parcel Locker in the ‘Shipping Address’ section.

Please contact our Customer Service Team as soon as possible by sending an email to
customerservice@boniik.com.au
We are able to make changes to delivery addresses as long as you contact us BEFORE your order is shipped out.

In the event that you wish to make changes to your address after your order has been shipped out, please also contact us at customerservice@boniik.com.au
so that we can endeavor to find a solution for you.

However, once the parcel has left our warehouse, it will be difficult to redirect the parcel to a different address. As such, kindly recheck and confirm that the right address has been entered before placing the order.

Orders that are returned to us due to address errors and need to be sent back to the intended recipient will incur an administrative fee of $10.00.

Yes! You can do this by creating separate orders, each with their own delivery address and name of recipient.

If you have received an item that you did not order or have any missing items from your order, please take a photo of the items you have received and send an email to
customerservice@boniik.com.au
with your name, order number and details of items you received instead or did not receive.

If you have received an item that is faulty or defective (eg broken pump, missing spring, etc), please send us an email at
customerservice@boniik.com.au with the details and photos.

Don’t worry! We are happy to provide you with exchange or store credit for items you purchased from us. Please note, the products must still be in their original, unused and saleable condition. Our team will assess each individual product returned before providing you with exchange or store credit. Simply send us an email at
customerservice@boniik.com.au
within 30 days of your order date for online purchase, and 15 days from your date of purchase for in-store purchases.

Products such as false eyelashes, nail art, accessories, beauty tools and sale items DO NOT fall under our returns policy with change of mind, due to the safety and hygiene of our customers.

If you have changed your mind about your purchase BEFORE your order is dispatched, you may be eligible for a full refund. Please email us as soon as possible at
customerservice@boniik.com.au

We aim to always have your favorite products in stock. However, from time to time we may sell out. In the event that your item is out of stock, we will send you a notification email and provide you with options for replacement products or a refund of the out of stock item.

If you wish to be notified when the products are back in stock, simply press the ‘Notify Me When Available’ button located in the product page. Once you do this, you will be the first to know when the item is back in stock!

If your order is lost or damaged during transit, please send us an email at
customerservice@boniik.com.au.

Please understand that once the product is dispatched, we have no control over the parcel as AUPOST is the one that needs to take the responsibility. However, we will always do our best by extending our customer service, to make sure our customers are not in a disadvantaged position from any of these situations.

You can choose any of the following payment methods at checkout to complete your order:

• Credit Card (Visa/Master Card)
• PayPal
• Afterpay

If you are placing a phone order with us, an invoice will be sent to your nominated email address and you can select from any of the above payment methods to complete your order.

At BONIIK, your security while shopping with us online is our top priority.

As such, we have taken all reasonable measures to ensure a secure, streamlined online purchase environment so that all your personal and payment details are kept safe at all times.

Please see our Privacy Policy for more details

BONIIK is compatible on most mobile devices and browsers. We suggest restarting your browser, clearing cache and browsing data before logging back into https://boniik.com.au

If you are still facing problems, please send a screenshot of the error to customerservice@boniik.com.au and we will be able to assist you further.

Please refer to our Shipping Policy page for details relating to shipping costs.

Please refer to our Shipping Policy page for details relating to shipping costs.

Yes we offer international shipping. Please refer to our Shipping Policy page for details relating to international shipping costs.

If you have forgotten your password, please press the ‘Forgot Password?’ button to reset your account password. You will then be asked to enter your name and the email address used to set up your account, and a link to reset your password will be sent to you. If you still cannot reset your password, please send an email to customerservice@boniik.com.au

If you know you have an OFFLINE or STORE membership with us but cannot login, please ‘Create an Account’ online. Don’t worry, your accumulated membership points/credits will be transferred in the system.

Please refer to our BONIIK Beauties Loyalty Program FAQ (below) for more information. Alternatively, please send us an email at customerservice@boniik.com.au

BONIIK Beauties is our loyalty program where you get rewarded whenever you shop your favourite Korean beauty products with us! You are also able to access different perks and benefits of becoming part of this program such as early access to special promotions, new product launches, sneak peeks and many more!

BONIIK Beauties is open to all our customers! Simply sign up here https://boniik.com.au/account/register. Don’t forget to tell us your birthday too, so we can celebrate your special day! For existing customers,
visit https://boniik.com.au/account/login to login.

BONIIK Beauties allow you to earn 1 point for every $1 spent on full-priced items. Sale and promotional items will not accumulate points.

As you move up the tiers, you will be able to earn points faster with every purchase.
For every $1 spent, you can get:

- Bronze: 1 point

- Silver: 1.5 points

- Gold: 2 points

You can also access all other rewards such as our birthday, promotions and sales.

Any loyalty amount that you accumulated when shopping offline has been converted to match our new rewards points.

Eg: If you have $5 loyalty amount, you now have 250 points in your account.

$5 x 50 points= 250 points

Once you have reached a minimum of 250 points, you will be able to redeem your points in your dashboard as a coupon code. Want to keep earning? You can continue spending and accumulating points until you have reached the desired rewards level.

If you have shopped online at BONIIK previously, you can log into your account and you will automatically be able to earn points.

If you HAVE NOT shopped online at BONIIK before or have only shopped in-stores, you will need to sign up to BONIIK Beauties separately to start earning loyalty points. Simply click here to join today!

Yes. Your points will expire 365 days after they are earned. You will receive an email from BONIIK one month before your points expire as a reminder for you to spend your points.

BONIIK Beauty tiers are based on your annual spending in Australian Dollars.

• Bronze: $0-$399.99

• Silver: $400-1499.99

• Gold: $1500 and above

You will automatically move up a tier when your total annual spend reaches the minimum requirement. Plus, you will be able to redeem a special one-time 15% off code for new Silver members and 20% off code for new Gold members.

At the bottom left hand corner of our website, you will see a button called ‘Rewards’.

Log in to your account or sign up to get started. Once you are logged in, press the ‘Rewards’ button again to view your membership details.

Your points should be updated almost immediately. If not, kindly wait for 24 hours. If it is still not showing after 24 hours, please send an email to customservice@boniik.com.au and we will be able to provide you with assistance.

Please send an email to customerservice@boniik.com.au with your name, order number and best contact details for us to look into the issue for you.

Please refer to BONIIK Beauties Terms and Conditions here.