FAQ

[ORDERS]

HOW LONG DOES IT TAKE TO CONFIRM MY ORDER?

Orders are confirmed once payment has been completed and you will receive as soon as you place your order. You'll receive another email from us once your order has been shipped along with your tracking information.

 

CAN I AMEND OR CANCEL MY ORDER AFTER IT HAS BEEN PAID FOR?

Yes! Please contact us at customerservice@boniik.com.au before the shipment has been made. However we recommend that you carefully review your items before completing your orders.

 

WHAT HAPPENS IF AN ITEM I ORDERED WAS OUT OF STOCK?

We aim to always be in stock. However, from time to time we may sell out. In the event that your item is out of stock, we will email you if you would like a replacement product/refund. If you would like an email on when a product will come back into stock, you can subscribe to the the "Notify Me When Available" for the product that is out of stock. In this case, we will email you as soon as it is back in stock!

 

I AM HAVING ISSUES USING A COUPON CODE/GIFT CARD

Please check if :

• The coupon/voucher code has expired
• Coupon/voucher is for one time use only
• Each order can only use 1 coupon/voucher
• The coupon/voucher is not valid for items that are already on sale
• You have use a non participating Credit Card for the coupon discount
• Coupon/Voucher is not valid with other promotions, discounts and loyalty rewards redemption

If you still are experiencing problems, please email us at customerservice@boniik.com.au

 

I AM FACING PROBLEMS ORDERING THROUGH MY MOBILE DEVICE

BONIIK is compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache before logging onto boniik.com.au.

If you continue to face problems, please send a screenshot of the error to customerservice@boniik.com.au and we will assist you.

 

[PAYMENT]

WHAT KIND OF PAYMENT METHOD MAY I USE AT BONIIK.COM.AU?

You can choose any of the following payment methods at the checkout when completing your order:

• Credit Card (Visa/MasterCard)
• PayPal
• Afterpay

 

IS IT SAFE AND SECURE TO SHOP AT BONIIK.COM.AU?

At BONIIK, your security while shopping with us online is a priority.

As such we have taken all reasonable measures to ensure a secure online purchase environment, so that your personal and payment details are kept safe at all times.

Please see our Privacy Policy for more details.

 

[DELIVERY]

HOW LONG DOES SHIPPING TAKE?

Please visit our Shipping Policy page for details related to shipping times.

 

HOW MUCH DOES SHIPPING COST?

Please visit our Shipping Policy page for details related to shipping cost.

 

DO YOU OFFER INTERNATIONAL SHIPPING? (OUTSIDE AUSTRALIA)

Yes, we are offering international shipping. Please visit our Shipping Policy page for details related to shipping cost.

 

IS CLICK & COLLECT AVAILABLE?

Yes! Your order will usually be ready within 24 hours. Once your order is ready, we’ll send you a ‘Ready for Collection’ email letting you know to head in store. You should always wait until we have confirmed that your goods are ready before coming in store to avoid disappointment.

Please bring a copy of your ‘Ready For Collection’ email (or on a copy on your smartphone) with you, as well as photo identification.

  

[RETURNS]

WHAT IF MY ITEM WAS INCORRECT OR FAULTY?

Please refer to our Return Policy for more details.

 

WHAT IF I CHANGED MY MIND?

Please refer to our Return Policy for more details.

 

[ACCOUNT]

I KNOW I HAVE AN ACCOUNT WITH YOU ONLINE BUT CAN'T LOGIN

We have just moved to a new platform, some may be experiencing issues logging in.

If you know you have an account with us but cannot login, please "CREATE AN ACCOUNT", and not follow through to your "forget your password" page. Once you put your details through, and "SIGN UP",  you will receive an email asking you to activate your account. Once your account has been activated, all your previous order details will come through.

 

I HAVE FORGOTTEN MY ONLINE LOG IN DETAILS. WHAT DO I DO?

You can reset your password online by selecting the ‘Forgotten your password’ link. You will then be asked to enter your name and the email address used to setup your account, and a link to reset your password will be emailed to you. If you still unable to access your account, please email us at customerservice@boniik.com.au 

HOW DO I ARRANGE IF I NO LONGER WISH TO RECEIVE COMMUNICATIONS?

Please email us at customerservice@boniik.com.au or press the unsubscribe button on the latest email you have received from us.

 

[OTHERS]

ARE YOUR PRODUCTS AUTHENTIC?

Yes! We work directly with the brands and authorized distributors to ensure that all products we sell are authentic. For more information, please read our beauty story.

 

ARE YOUR PRODUCTS SAFE TO USE WHEN PREGNANT OR BREASTFEEDING? 

The amount of product that penetrates into the skin through the use of skincare products can be considered negligible. However, we urge that you consult with your doctor or dermatologist before using any skincare products while pregnant or breastfeeding.

 

WHAT IF I HAVE AN ALLERGIC REACTION TO YOUR PRODUCTS?

If you have concerns about allergies, please refer to the ingredient list in the product descriptions, consult with your doctor first and always perform a patch test on hidden skin first prior to ordering. If you have an allergic reaction after trying our products, please email us at customerservice@boniik.com.au.

 

DO YOU OFFER PRODUCT SAMPLES?

Yes! We love trying new products, and we know you do too. With every online order, you have the opportunity to receive samples for free.