SHIPPING & DELIVERY
*Dispatch may take longer during busy periods such as Black Friday, Cyber Monday, Christmas, and the end of the year. This includes both Click & Collect orders, as well as deliveries. We will do our best to expedite and get your orders delivered to your loved ones.
Place your online orders before the shipping cut-off. See details below:
AU Standard: For all states in AU, place your order before Friday 15th December 2024 at 12 pm AEDT
AU Express: For all states in AU, place your order before Sunday 22 December 2024 at 12 pm AEDT
| Delivery method | Cost | Delivery timeframes |
|---|---|---|
| Standard Australia Post | AU$9.9 for orders below AU$55 FREE for orders AU$55 and above |
3-7 business days |
| Express Australia Post | AU$12.90 for orders below AU$125 FREE for orders AU$125 and above |
2-5 business days |
| Click & Collect | FREE | Click and Collect Orders will be processed within 24-48 hours and available at BONIIK HILTON (1 / 488 George Street, Hilton Sydney, Sydney, NSW 2000) |
| Country | Cost | Delivery timeframes |
|---|---|---|
| New Zealand | AU$12.9 for weight between 0 - 0.5kg AU$15.9 for weight between 0.51 - 1.0kg AU$18.9 for weight between 1.01 - 1.5kg AU$22.9 for weight between 1.51 - 2kg FREE for orders AU$150 and above |
4-7 business days |
| Asia Pacific | AU$15.9 for weight between 0 - 0.5kg AU$25.9 for weight between 0.51 - 1.0kg AU$35.9 for weight between 1.01 - 1.5kg AU$45.9 for weight between 1.51 - 2kg FREE for orders AU$200 and above |
4-12 business days |
| North America | AU$16.90 for weight between 0 - 0.5kg AU$26.9 for weight between 0.51 - 1.0kg AU$36.9 for weight between 1.01 - 1.5kg AU$46.9 for weight between 1.51 - 2kg FREE for orders AU$250 and above |
4-12 businessdays |
| Europe | AU$18.9 for weight between 0 - 0.5kg AU$28.9 for weight between 0.51 - 1.0kg AU$38.9 for weight between 1.01 - 1.5kg AU$48.9 for weight between 1.51 - 2kg FREE for orders AU$300 and above |
4-12 business days |
| Rest of the world | AU$29.9 for weight between 0 - 0.5kg AU$39.9 for weight between 0.51 - 1.0kg AU$49.9 for weight between 1.01 - 1.5kg AU$59.9 for weight between 1.51 - 2kg FREE for orders AU$350 and above |
10-25 business days |
Click and Collect is available at BONIIK HILTON (1 / 488 George Street, Hilton Sydney, Sydney, NSW 2000)
Your orders will be processed within 24-48 hours of receiving them between Monday and Friday, with a 5:00pm cut-off on Thursday for Friday pick-up, and we'll notify you separately once your order is ready for pick-up.
Learn more about BONIIK Click & Collect here.
Once your shipment is dispatched, you will receive the tracking number by email. Please check your order on the 'My Account' page or enter your tracking number on the Australia Post official website under 'Track a Parcel.'
Please note that international orders are not eligible for return/refund and customers are fully responsible for any of customs related issues, such as Customs Taxes, Import Taxes, Value added Taxes, prohibited products i.e Aerosols. Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Customs issues vary by countries, so customers need to contact local customs office for detailed information to avoid potential problem. Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.
If there's a question you have that isn't addressed in the provided information, here's the way to get in touch with us.