HOW TO MAKE A RETURN
1. Contact us at firstname.lastname@example.org within 15 days of receipt of goods the following details if you have changed your mind / product(s) is/are faulty/damaged (not packing box). We are unable to offer exchange/refunds for accessories, nail polish and sale items, unless item is manufactured faulty.
- ORDER NUMBER
- DATE OF PURCHASE
- ITEM(S) TO RETURN
- PHOTOS IDENTIFYING DEFECT (ONLY IF FAULTY/DAMAGED)
Please kindly note that we will be unable to provide an exchange or store credit if you send your item without our confirmation email.
2. Once we reply you back, the exchange can be done IN-STORE / VIA POST. Please return the item within 7 days of contacting us with the Return form.
Your product must be in resalable condition (unopened, unused and undamaged) unless it is faulty. For a product to be in a resalable condition, it needs to arrive back to us in the packaging you received it in, including any wrapping. Items purchased as part of a set or a multi-item pack must be returned as a whole set. For returns we will provide the following option:
OPTION 1: IN-STORE:
OPTION 2: VIA POST:
- Please bring original proof of purchase + products (Original register receipt or e-receipt tax invoice) and the confirmation of online customer service team must be presented together at the time of return. Please note that BONIIK Store (In store) will be unable to provide exchange if you return your item without BONIIK.com.au’s confirmation.
- We will be unable to provide a exchange or store credit if you do not bring the proof of purchase and products to the store.
- Please visit our BONIIK Westfield Sydney Store, Located level 2, Store 42G, 450 George Street, Sydney NSW 2000.
For changed mind, we will accept an exchange with an administration fee which includes a 2nd shipping fee of $10.00.
- For refunds with changed mind, please contact us at email@example.com
Upon the return, the product will be inspected for quality control and hygiene purposes. If there is evidence that the product has been opened/used or is no longer in a resalable condition, we are unable to provide an exchange or store credit.