If you change your mind about your purchase, you are welcome to return your product to us within 30 days of your order date for online purchase, and 15 days from your date of purchase for in-store purchases.
- Refund- change of mind BEFORE your order is dispatched
- Exchange/store credit- products must still be in their original, unused and saleable condition
If you have received an item that is faulty or defective (e.g. broken pump, missing spring, etc), please send us an email at firstname.lastname@example.org with the details and photos.
To be able to return or exchange a product, you must provide a valid proof of purchase + products (original register receipt, e-receipt tax invoice).
- SALE & PROMOTIONAL items DO NOT fall under our returns policy with change of mind, due to the safety and hygiene of our customers.
- For the safety and hygiene of our customers we DO NOT ACCEPT returns or exchanges for products including, but not limited to false eyelashes, nail art, accessories, beauty tools.
Your product must be in resalable condition (unopened, unused, undamaged and in its ORIGINAL packaging) unless it is faulty. For a product to be in a resalable condition, it needs to arrive back to us in the packaging you received it in, including any wrapping or box. Items purchased as part of a set or a multi-item pack must be returned as a whole set.
How To Make A Return
OPTION 1: IN-STORE
Please bring original proof of purchase + products (Original register receipt or e-receipt tax invoice). We will be unable to provide an exchange or store credit if you do not bring the proof of purchase and products to the store. Please visit any of our stores to make a return.
OPTION 2: VIA POST
Contact us at email@example.com with the following details
- Order Number
- Date Of Purchase
- Item(s) To Return
- Photos Identifying Defect (Only If Faulty/damaged)
For change of mind, we will accept an exchange with an administration fee which includes a 2nd shipping fee of $10.00 if the exchange is being processed by post (not for in-store).
Upon the return, the product will be inspected for quality control and hygiene purposes. If there is evidence that the product has been opened/used or is no longer in a resalable condition, we are unable to provide an exchange or store credit.
For more information, visit our FAQ page here.